Frequent ghost calls can tie up phone lines, preventing legitimate calls from reaching the company. This disruption can lead to missed opportunities, frustrated customers, and a potential loss of revenue.
Responding to or investigating ghost calls consumes time and resources. Employees may waste time answering these calls instead of focusing on productive tasks.
Regular interruptions from ghost calls can lead to frustration and anxiety, straining customer relationships and employee morale.
Innocent reasons such as predictive dialers, pocket dialing, and misconfigured VoIP devices often cause ghost calls, rather than malicious intent.
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