American Water, the largest regulated water provider in the U.S., detected a cybersecurity breach, prompting it to stop issuing bills and shut down its MyWater app. The incident involved unusual network activity, leading the company to isolate parts of its network to safeguard customer information. They have brought in law enforcement and external security experts to investigate the breach comprehensively, ensuring that customer data remains protected during this ongoing crisis.
We disconnected or deactivated certain systems to protect our customers' data and prevent any further harm to our environment. There will be no late charges for customers while these systems are unavailable, emphasizing our commitment to ensuring customer safety and trust amidst the incident, and demonstrating responsibility in managing the situation.
Our dedicated team of professionals is working around the clock to investigate the nature and scope of the incident. As we continue to contain and remediate our environment, we will share updated information as appropriate, underlining our proactive approach and the seriousness with which we regard our responsibility towards both our customers and the integrity of the service we provide.
While the situation is still under investigation, we do not expect the incident to have a material effect on the company or its financial condition or results of operations, reflecting our confidence in the resilience of our operational systems and the integrity of our water supply services despite facing these external cyber threats.
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