The U.S. Air Force, U.S. Army, and other federal agencies have begun integrating Generative AI chatbots to enhance efficiency in various tasks. Although the technology is emerging, it offers substantial productivity benefits—potentially automating or augmenting nearly 39 percent of public sector work hours. Despite a strong interest in adoption, concerns over public trust and data security remain significant, with many in the workforce skeptical about newly introduced security risks. Research reveals that a vast majority of public IT decision-makers prioritize GenAI implementation for future growth.
These and other examples reveal how Generative AI is benefitting government users across-the-board.
With the U.S. Office of Personnel Management citing advantages such as increased efficiencies, better brainstorming and more refined writing, GenAI is poised to automate and/or augment 39 percent of working hours.
83 percent say their agency is concerned about public trust in GenAI, with about one-half citing the potential for data security and privacy issues as the leading causes of the concerns.
Nearly nine of ten public sector IT decision-makers believe it's important for their organization to adopt GenAI.
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