"All it takes is one bad experience to reveal a system's underlying dysfunction. When that system is important to your quality of life, that dysfunction can quickly become a nightmare, especially when you're already tired, stressed or sick."
"With those two ER visits, I saw firsthand how disconnected care, siloed medical data and impersonal system design put the burden on the sick person to manage their own treatment."
"Living with a chronic illness can make healthcare access more challenging, and the vulnerability experienced during my COVID-19 diagnosis underscored the need for better coordination in care."
Healthcare systems often fail to provide coordinated care, especially for vulnerable patients. A personal experience with COVID-19 highlighted the challenges of disconnected care and impersonal system design. The burden of managing treatment often falls on patients, revealing systemic dysfunction. This experience has shaped a perspective on the importance of empathy and trust in healthcare leadership, emphasizing the need for seamless, supportive patient experiences.
Read at Entrepreneur
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