""The goal is to make things more efficient for a human, so they can do the thing that matters most, which is human care," Josh Geiger, portfolio manager for Access and Operations at VHA, told reporters at Salesforce World Tour D.C."
"Geiger said VHA was "watching and learning at the same time," balancing innovation with oversight to ensure necessary safeguards for proper data governance and necessary privacy for sensitive information like patient data."
""If I can take that person's time - we get congressional asks, FOIA requests, data calls - that is a lot of time to investigate all that," Geiger said. "But if I have the data sitting somewhere and the ability to reduce that person's time [performing administrative tasks], it could save hours of their time.""
The Veterans Health Administration and the Labor Department are implementing Salesforce's AI technology to improve customer engagement and operational efficiency. The Veterans Health Administration aims to streamline operations for over 300,000 staff across 150 medical centers, utilizing AI to automate data calls and alert staff to critical metrics. The Labor Department plans to introduce an autonomous AI agent named DOLA for continuous support. These initiatives focus on enhancing patient care and reducing administrative burdens through proactive data management and automation.
Read at Nextgov.com
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