"Have you ever tried to complete a jigsaw puzzle without all the pieces? That's what it's like to run a business with siloed systems. Business data is critical in every industry, but if it's siloed across departments, teams, and people-that is, if your puzzle pieces are scattered across your home-you may never figure out how to make that information work for you. Left unaddressed, this fragmentation can eventually undermine customer trust, brand integrity, and employee retention, severely impacting your business goals."
"True integration isn't just about building more efficient systems: It's about centering the entirety of your customer's needs in every system you build. From my time as CEO of Sollis Health, as well as my background creating seamless, loyalty-building customer experiences across industries, here's what I've learned how to connect vital data points, ultimately breaking these silos. FRAGMENTATION FRUSTRATES YOUR CUSTOMER"
Scattered business data across departments, teams, and individuals creates fragmented customer and operational experiences that harm trust, brand integrity, and employee retention. In healthcare, incomplete medical records across clinics, hospitals, and specialists cause confusion, inconvenience, and negative health outcomes when provider gaps persist. Banking, retail, fitness, and travel have faced similar challenges, such as delayed access to hotel folios until systems were integrated. Poor integration produces friction, weakens customer-brand bonds, and reduces loyalty. True integration requires centering the entirety of the customer's needs within every system and connecting vital data points to break silos and restore seamless, loyalty-building experiences.
Read at Fast Company
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