Bay Area family gets $5,000 bill for sitting in a ER waiting room. Here's how 7 On Your Side helped

"In May, 11-year-old Nathan Jachimiek's son Ian broke out in a rash. "He's never had anything like this before so this was new for us as parents," said Jachimiek. The couple gave him Benadryl and brought him to the Good Samaritan Emergency Room in San Jose out of an abundance of caution. Jachimiek says a doctor never evaluated his son, they just sort of waited, and while they did, Ian seemed to be getting better. Enough so, that the family tried to leave the ER."

"Not thinking much of it until the bill came. "Over $5,000," said Jachimiek. "My son was never even seen by that doctor," he continued. Out of frustration trying to fight the bill, Jachimiek reached out to 7 On Your Side and we reached out to Good Samaritan Hospital. In an emailed statement, a spokesperson writes in part, "Once we were made aware of the patient's situation, our team acted quickly to resolve the matter." Jachimiek told us, the hospital wrote off the bill."

An 11-year-old boy developed a rash and was given Benadryl before his parents took him to Good Samaritan Emergency Room in San Jose. Staff triaged him and provided a printout advising continuation of Benadryl; a doctor did not evaluate the child. While waiting the child's condition appeared to improve and the family attempted to leave. Days later the family received a medical bill exceeding $5,000 for the ER visit. The family contacted a consumer advocacy unit and the hospital; the hospital wrote off the bill and issued a statement committing to transparency, compassion and fairness.

Read at ABC7 San Francisco