"We knew there was a need and we are seeing that need," said Dr. Allison Crawford, chief medical officer of the helpline and a psychiatrist at the Centre for Addiction and Mental Health (CAMH)."
"I think it's important that suicide prevention is delivered by people who are skilled in helping people manage a crisis in a very collaborative way."
According to the service, responder training is informed by evidence, best practices and engagement with organizations representing populations most affected by suicide to ensure that everyone can access the support they need.
The helpline provides urgent, live support by phone and text to people in every province and territory 24/7.
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