Many prioritize customer experience as crucial for success, leaving service and sales as key differentiators. Challenges now include engaging customers for feedback and motivating team members.
Top challenges in CX programs are engaging customers for feedback and motivating team members. Strategies like implementing action-driven accountability are key to address these challenges.
Survey fatigue is real as customers are tired of constant feedback requests. Staff often dismiss feedback, hindering implementation of necessary actions.
Customer experience teams are focused on action and building capability, linking CX improvements to business KPIs.
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