In a recent interview, Vishal Garg highlighted the impressive growth of Better's AI voice assistant, Betsy, which scaled from 5,000 interactions in June to 115,000 by February. Betsy is on track to perform most functions of a loan officer by the end of 2025. Garg emphasizes that this innovation enhances productivity, allowing loan officers to handle many more loans. With significant advancements in voice and functionality, Betsy is set to revolutionize the mortgage industry by streamlining operations that previously required multiple team members.
We went from doing 5,000 customer interactions with Betsy in June to 115,000 in February. That's 20 times growth, and we have yet to unleash her on all of our customers.
We were already four times more productive than the industry from our loan officers. I see us being 40 times more productive for our loan officers.
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