Softwaregini, a B2B SaaS company, is looking for a Senior Customer Success Manager to support its growth. This role involves being the main contact for clients, guiding them through onboarding and ongoing engagement to ensure they derive maximum value from the Softwaregini platform. The position requires building strong relationships, developing strategic plans with measurable KPIs, and leveraging technical knowledge to address customer needs and drive adoption. Successful candidates will have experience in customer success or account management in the B2B SaaS industry.
As a Senior Customer Success Manager at Softwaregini, you will guide Mid-Market and Enterprise customers through their journey, ensuring they maximize value from our IT platform.
Your role involves building relationships, managing the entire customer journey, and creating strategic success plans tailored to each customer's objectives and KPIs.
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