Samsung confirmed that a 'software update error' has caused issues with some 2024 soundbars, including flagship models like the HW-Q990D. Many users reported their devices became unresponsive and could not connect to Samsung SmartThings or perform factory resets. The company is offering free repairs to affected units, irrespective of warranty status. This malfunction requires physical repairs, not just a software fix, highlighting the severity of the situation. Samsung is actively investigating the root cause while ensuring customers are supported during this ordeal.
Samsung has confirmed that a 'software update error' has affected certain 2024 soundbar devices, making them unresponsive and inaccessible from SmartThings.
The company is offering free repairs for all affected soundbars, including flagship models, regardless of warranty status, following reports of malfunction.
The fix involves physical repairs rather than another software update, indicating the severity of the issue with devices like the HW-Q990D.
Samsung is taking immediate action to resolve the firmware error that has impacted user experience with its soundbar products.
Collection
[
|
...
]