"One thing you need to know before going to Olive Garden for the first time is that all of its desserts are shipped to stores frozen, then defrosted or heated before serving. This may not sound enticing, but many of the desserts don't suffer from this treatment - as long as they're reheated the right way. Unfortunately, the restaurant's tiramisu is served very inconsistently."
"Many reviews complain that the dessert is often still frozen when it hits the table, sometimes to the point of rock hardness. Multiple customers also found ice crystals or chunks in their serving. This is the total opposite of the rich, creamy, slightly cakey texture that defines this Italian classic. At about $9 per slice, Olive Garden's tiramisu isn't super cheap, either, so getting a half-icy version must be truly disappointing."
Olive Garden ships all desserts to stores frozen and then defrosts or reheats them before serving. Many desserts hold up if reheated properly, but tiramisu is handled inconsistently. Customers report tiramisu arriving still frozen, rock-hard, or containing ice crystals, while others receive soggy portions. These issues undermine the rich, creamy, slightly cakey texture expected from tiramisu. A slice costs about $9, making compromised servings particularly disappointing. Some customers enjoy the tiramisu when it is properly thawed, and the dessert retains a number of fans and positive reviews.
Read at Tasting Table
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