"Like many fast-paced gigs, it's a love-hate kind of job. You have to think on your feet and problem-solve like a boss, but you're also constantly on display. Anyone in the industry has their server alter ego, complete with a signature customer service voice. We put our smile on for every table, but sometimes the phony grin disappears the moment we turn around. I would hope no one wants to be "that" customer - the one servers beg their coworkers to take over."
"We're moving a mile a minute with an overwhelming list of backlogged tasks, all with a beaming smile still on our faces. Whether it be a soda refill, dropping a check, grabbing that extra side of ketchup, or greeting the latest two-top, there is never a lull on the floor. We're constantly scanning, accessing, and prioritizing to balance the very delicate game of time management. Despite this universal understanding, plenty of diners still seem to think their time is more valuable than everyone else's."
Restaurant servers balance rapid multi-tasking, a practiced customer-service persona, and constant visibility while managing backlogged tasks. Servers often mask frustration with a smile, yet rude customer behaviors quickly erode patience. Certain diners intentionally or thoughtlessly act in ways that disrupt service flow and test staff resilience. Attention-getting tactics like snapping or flailing are particularly aggravating during rushes because servers must prioritize essential tasks for many tables. Politeness and understanding from customers streamline service, reduce stress, and improve outcomes for both staff and diners.
Read at Tasting Table
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