"Some H-E-B bakery items, like cakes, come in pre-baked and frozen. The decorators assemble and ice them after they've thawed, leading to a noticeable difference in quality."
"Customers have expressed disappointment over the quality of chocolate chip cookies, noting a significant change in taste that has been attributed to the outsourcing of some bakery products."
H-E-B's bakery section has garnered attention for its beloved products, but some items are not made in-store. Customers have noted a decline in quality, particularly with chocolate chip cookies. An H-E-B employee confirmed that while some items are baked in-house, others are pre-baked and frozen, only assembled and decorated in-store. This revelation has disappointed some shoppers who miss the fresh bakery aroma. H-E-B's public affairs manager acknowledged the partnership with suppliers for various bakery items, including cakes and chips, indicating a mix of sourcing strategies.
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