"Proprietary unstructured data is powerful fuel our customers can use for AI agents and customer experiences," Auradkar said, "and Zoomin's proven expertise and technology will accelerate Data Cloud's innovation and enable our customers to get better value."
Founded in 2019 by Gal Oron, Hannan Saltzman, and Joe Gelb, Zoomin applies AI and big data to help companies build self-service documentation search and support experiences.
Zoomin unifies a company's docs, like product user guides and tutorials, in one portal, significantly enhancing the user experience for both customers and support teams.
Salesforce expects the Zoomin acquisition deal to be finalized in Q4 of fiscal year 2025, subject to customary closing conditions, indicating a strategic alignment with AI and data management.
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