Research by Vitrifi highlights that slow activation and limited automation are major obstacles for operators in the UK's gigabit broadband market. Only 3% of fibre broadband operators have fully automated service provisioning and activation, resulting in high operational costs and customer frustration. Manual workflows delay time to revenue, with 75% of operators reporting that provisioning a new connection takes more than four days. Many challenges persist, including low provisioning rates, internal silos, and low customer demand, impacting the ability to effectively monetize investments.
Research from Vitrifi indicates that only 3% of fibre broadband operators have fully automated their service provisioning and activation, leading to high costs and customer frustration.
The study reveals that entrenched manual workflows and fragmented processes significantly delay time to revenue and contribute to rising operational costs for network providers.
Vitrifi found that 75% of operators report it takes more than four days to provision a new customer connection, complicating their monetization efforts.
Nearly half of the surveyed operators indicate that provisioning often exceeds a week due to operational silos and reliance on manual processes.
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