Ryanair plans to end the use of paper boarding passes by November 3, 2023, becoming the first European airline to do so. The change aims to enhance customer experience and eliminate the airport check-in fee of approximately $59, which many travelers previously incurred. While a majority of its passengers already utilize digital passes, concerns arise about those without smartphones and the impact on certain routes, particularly to Morocco and Tirana. The decision reinforces Ryanair's aim to streamline processes and emphasize their mobile app's additional features.
Ryanair's shift to digital boarding passes starting November 3 aims to enhance customer experience and eliminate check-in fees, but raises concerns for non-smartphone users.
By transitioning entirely to digital boarding passes, Ryanair hopes to improve customer experiences, leveraging its app features while expecting to eliminate almost all airport check-in fees.
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