""We faced a challenging year with the loss of grant funding and tough staffing decisions," said Seletta Goodall, head of administration for the Department of Medical Social Sciences (MSS) in the Feinberg School of Medicine. "It wasn't easy for any of us. But our team pulled together, adapted and ultimately came out stronger and more aligned in our mission.""
""I always try to approach my work from a place of service. Taking time to talk with someone just feels like the right thing to do," she said, crediting all those that guided her at Northwestern, 12 years in Catholic school and her family of educators. "You never know what people are going through in their lives. Be kind," she said."
The Department of Medical Social Sciences faced significant grant funding losses and difficult staffing decisions. Team members collaborated, adapted operations, and became more aligned with their core mission. Deep listening, steady presence, and regular conversations built trust, connection, and a stronger sense of community. Colleagues across the medical school, health system, and broader university offered open positions and referrals that facilitated staff transitions. A leadership approach grounded in service, mentorship, and kindness prioritized one-on-one support and practical assistance. Emphasis on empathy and helping others eased the crisis and reinforced organizational resilience.
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