The Department of Education has emphasized that colleges must ensure their outside contractors provide accurate information to prevent misleading students about online programs.
Colleges face potential penalties, including fines or loss of federal financial aid, if they substantially misrepresent their online programs and the services of their contractors.
The Education Department's guidance warns against identifying contractors as university employees and highlights that OPM-run programs may not claim to be equivalent without evidence.
Institutions need to be transparent about differences in completion rates, job placements, and credentials when using external service providers for online education.
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