If the hotel doesn’t respond to your questions, it’s not necessarily a good sign; a hotel that accepts a reservation should be able to affirm the booking. In this case, it's concerning that Booking.com received no feedback from the hotel, indicating a possible issue with your accommodation or customer service protocols.
You're caught in a precarious situation with a nonrefundable booking and little to no communication from the hotel. This raises serious concerns about the integrity of your reservation and the quality of customer service being offered.
While Booking.com insists that your booking is valid, it’s troubling that they couldn’t outline any steps to ensure your reservation is honored. This lack of action speaks volumes about their customer service priorities.
The inherent uncertainty of traveling during peak season combined with a lack of support from both the hotel and Booking.com places you in a vulnerable position; exploring alternative accommodations would be advisable.
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