Michelle Hughes faced an issue with her GE refrigerator after paying $677 for a repair by a Sears technician. After the initial repair failed, the technician assured her that she would receive a full refund if further issues arose within 30 days. Despite this promise, a month later, Hughes had yet to receive her refund. The advice indicated that customers should not pay for ineffective repairs and must seek written guarantees to ensure service accountability. There’s also mention of the legal principle of implied warranty which may apply in this situation.
"You shouldn't have to pay for a repair that didn't work, and the technician assured you of a refund if further issues arose within 30 days."
"It's unclear what type of warranty Sears offered you, but they state on their site that if they can't fix it, they will replace it."
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