Danny Gardner faced issues obtaining a refund from Sears after canceling his Master Protection Agreements. While he received a timely refund for one appliance, the $89 refund for another remained unresolved even after four months. Danny noted that various clerks had been unhelpful in resolving the matter, pointing to potential clerical errors at Sears. The advice given was to escalate the matter to a higher authority within Sears customer service, as continued follow-ups with basic customer service representatives proved ineffective.
Sears should have processed both of your refunds at the same time. I don't think the bank is slow is a valid excuse when an employee handled the refunds at the same time.
It appears Sears was trying to refund the Master Protection fee to your credit card, which you had used to purchase the warranty.
When that happens, the back and forth with the customer service department is minimally helpful. You need to get the attention of someone higher up.
I recommend appealing to one of the Sears customer service managers I list on my consumer advocacy site, Elliott.org.
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