Graham Doyle from the DPC noted, 'The DPC has received numerous complaints from Ryanair customers across the EU/EEA who after booking their flights were subsequently required to undergo a verification process.' This highlights ongoing concerns about passenger data protection.
The inquiry will consider whether Ryanair's use of its verification methods complies with the GDPR, emphasizing the broader implications for privacy regulations across Europe.
A Ryanair spokesperson said, 'We welcome this DPC inquiry into our booking verification process, which protects customers from those few remaining non-approved OTAs, who provide fake customer contact and payment details.' This reflects the airline's stance on protecting its customers.
Ryanair's ongoing conflict with OTAs is evident, as they’ve previously secured a $5,000 victory against Booking.com, aiming for a permanent injunction to secure their ticket sales.
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