Bromley Council faced significant criticism for their delay in processing an Education, Health and Care Plan, issuing it 50 weeks after the request was made, far exceeding the required 20 weeks. The delay prevented a child from receiving any education for several months, raising serious concerns about the council's management of special educational needs.
The Local Government & Social Care Ombudsman found that the council did not attempt to contact the family during the summer when the child was abroad, pointing out that such inaction was unreasonable. The ombudsman emphasized that proper communication could have clarified the process and addressed the council's claims concerning the exemption for the time spent overseas.
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