"The CMA is looking at whether a number of one-star reviews, moderated by Feefo, were excluded from being published on Autotrader's platform, affecting consumer insights."
"Dignity's investigation centers on whether staff were instructed to write positive reviews about the company's cremation services, raising concerns about authenticity."
"Just Eat is being investigated for potentially inflating certain restaurants' and grocers' star ratings, which could mislead consumers in their choices."
"With household budgets under pressure, people need to know they're getting genuine information, not manipulated reviews or star ratings that mislead them."
The UK Competition and Markets Authority (CMA) has initiated investigations into five companies, including Autotrader and Just Eat, over concerns regarding fake and misleading online reviews. The investigations focus on whether Autotrader and Feefo excluded negative reviews, if Dignity staff wrote positive reviews for cremation services, and if Just Eat inflated restaurant ratings. Pasta Evangelists is under scrutiny for offering discounts for five-star reviews. The CMA emphasizes the importance of genuine consumer information amid rising household budget pressures.
Read at www.theguardian.com
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