Data breach at Odido: responsibility and compensation under discussion

"Although the incident is significant in scale, the telecom company states that data breach victims are not automatically entitled to compensation. That message was recently added to an information page about the incident this week. According to Odido, there are currently no indications that customers have actually suffered damage as a result of the data breach. The company says that reports of phishing, for example, may be related to other incidents."

""Based on the information currently available to Odido, we have no reason to believe that any damage is the result of the data breach at Odido," the provider said. Suspicious signals At the same time, Odido emphasizes that it has proactively informed customers and urged them to be alert to suspicious signs. This is in line with the advice of the Dutch government's Centraal Meldpunt Identiteitsfraude (CMI)."

"The company also warns customers to be cautious about parties that give advice that deviates from the official guidelines. In doing so, Odido appears to be indirectly responding to organizations and lawyers who point to possible liability in the event of data breaches. Compensation Nevertheless, Odido's communication raises questions. From a legal point of view, it is correct that a data breach does not automatically entitle the victim to compensation, but this does not mean that compensation is ruled out."

An estimated 6.2 million Odido customers had data stolen in a recent breach. Odido states victims are not automatically entitled to compensation and claims no current indications of actual customer damage. The company says some reported phishing may stem from other incidents and that, based on available information, it sees no reason to believe damage resulted from the breach. Odido has proactively informed customers and urged vigilance, aligning with Centraal Meldpunt Identiteitsfraude advice, and warned against deviating advice. Legal liability remains possible if security measures were inadequate. Odido is conducting a thorough evaluation with external security experts but offers few details.

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