"Police forces across England, Wales and Northern Ireland will add personalization and artificial intelligence (AI) to their jointly run digital contact systems through a £72 million contract to manage and develop these. Almost all police forces in the three nations use the Digital Public Contact's Single Online Home web platform for their own websites, with the platform also running Police.uk, a national information site, and Data.police.uk, which provides information on police-recorded crime."
"The Metropolitan Police Service (MPS), which hosts Digital Public Contact services on behalf of the National Police Chiefs Council, hopes to find a single supplier for these under a new contract running from July 2027 to December 2029, with a possible three-year extension, according to a market engagement procurement notice published on 12 May. Existing Digital Public Contact services include the Single Online Home websites, linked services that pass information on crimes and incidents from the public to relevant officers; and the National My Police Portal, a new service using GOV.UK's One Login to links victims with officers in charge of cases, which South Yorkshire Police started using in January."
"The new contract will also cover use of AI. In March West Yorkshire Police and Digital Public Contact started using AI to extract material from old control room calls, which at present are normally recorded but not transcribed. In the procurement notice, the MPS said that AI could also be used in reporting, analysis, conversational interactions and staff assistance."
"In a speech on the development of Digital Public Contact last October, Cambridgeshire's chief constable Simon Megicks said that the work also includes developing a natural language switchboard that can help direct incoming calls and live services to assist operators, which is being piloted by Humberside Police. Police forces across England, Wales and Northern Ireland will add personalization and artificial intelligence (AI) to their jointly run digital contact systems through a £72 million contract to manage and develop these."
Police forces across England, Wales, and Northern Ireland will add personalization and artificial intelligence to jointly run digital contact systems under a £72 million contract. The services are delivered through Digital Public Contact’s Single Online Home web platform, which supports Police.uk and Data.police.uk. The Metropolitan Police Service will seek a single supplier for services from July 2027 to December 2029, with a possible three-year extension. Existing capabilities include websites, linked services that route crime and incident information to officers, and the National My Police Portal using GOV.UK One Login to connect victims with case officers. AI will be used to extract information from old control room calls and may support reporting, analysis, conversational interactions, and staff assistance, including a natural language switchboard for directing calls and live services to operators.
#public-sector #artificial-intelligence #police-digital-contact-systems #procurement #natural-language-processing
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