The council's children's services have faced 101 complaints in 2023/24, up from 76 in the previous year, with staff behavior and poor communication cited most frequently.
A damning Ofsted report labeled Havering's children's service as 'inadequate', highlighting risks for users alongside increased demand due to the cost-of-living crisis and post-Covid-19 mental health issues.
Despite the increase in complaints, only about 15% fewer were upheld this year, indicating a possible disconnect between user concerns and council response adequacy.
The council plans to enhance family engagement and communication to alleviate complaints and better address the rising demand on children's services.
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