"In-N-Out never gave DoorDash permission to deliver its food, noting concerns about delivery time, temperature of the food during delivery, and food safety practices of delivery drivers. It's this point that remains a non-negotiable for In-N-Out - the restaurant wants to control all aspects of its food, from the supply chain to the moment the customer eats the food."
"Can't ensure quality, once it leaves our hands we don't know what happens. If you're in n out and you care about the quality of your food you want it to be as fresh as possible plus these apps are gouging these restaurants. I can't see in n out allowing their product to sit for 45 minutes until it gets to the customer soggy and cold."
In-N-Out filed a 2015 lawsuit against DoorDash for delivering its food without permission, citing concerns about delivery time, food temperature, and driver safety practices. The chain prioritizes controlling every aspect of its food from supply chain to consumption. This commitment stems from In-N-Out's core mission of using fresh, never-frozen ingredients and maintaining the highest quality standards. Employees and customers confirm the decision reflects unwillingness to compromise quality by allowing food to sit during delivery, potentially arriving soggy and cold. In-N-Out's refusal to partner with delivery apps directly supports its reputation for quality dedication.
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