"Shopify opened its platform to agentic AI shoppers, allowing customers to purchase directly within ChatGPT, ensuring merchants are not left behind in the evolving online shopping landscape."
"Rebel scaled its re-commerce platform into new categories, processing over 70,000 returned products weekly, effectively keeping 25 million pounds of goods out of landfills."
"Walmart insulated shoppers from trade wars by maintaining low grocery prices while its marketplace and advertising businesses grew significantly, achieving e-commerce profitability for the first time."
In 2025, retailers leveraged technology to address real challenges rather than follow trends. Shopify integrated AI for direct purchases within ChatGPT, while Amazon introduced Lens Live for product scanning. Rebel expanded its re-commerce platform, processing significant returns to reduce waste. J.Crew capitalized on nostalgia, and Printemps adapted its European model in Manhattan. Walmart maintained low grocery prices amidst trade wars, achieving e-commerce profitability through growth in its marketplace and advertising sectors.
Read at Fast Company
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