"Target's new terms and conditions specify that if a customer authorizes an AI shopping agent to act on their behalf, those purchases will be considered transactions authorized by the customer. This means that customers will still be responsible for payment, even if the AI makes a mistake in ordering."
"The policy also emphasizes that Target does not guarantee that third-party AI tools will act exactly as intended in all circumstances, highlighting the potential risks involved with AI-assisted shopping."
"Neil Saunders, managing director of retail at GlobalData, noted that this change signals a significant shift towards agentic commerce, indicating that many retailers are moving towards integrating AI into their shopping experiences."
Target has updated its terms and conditions to clarify that customers will be responsible for purchases made by AI shopping agents, such as Google Gemini. Customers must authorize these agents, and any transactions will be considered authorized by them. The policy indicates that Target does not guarantee the AI will always act as intended. While AI tools are being introduced to enhance shopping experiences, the integration of AI shopping agents is still in its early stages and not expected to significantly impact sales immediately.
Read at www.businessinsider.com
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