OpenTable has introduced Concierge, an AI-driven dining assistant that enhances restaurant booking experiences for over 60,000 establishments globally. This tool streamlines decision-making for diners by offering quick answers to common queries, such as dietary needs and operating hours, eliminating the hassle of searching multiple platforms. Research shows an increasing demand for better restaurant information, with many diners frustrated by existing tools. Concierge effectively addresses these frustrations, potentially recovering revenue for restaurants by improving booking efficiency and customer satisfaction.
Concierge provides context-rich answers to common diner questions in seconds, using OpenTable's vast data, customer reviews, and technology from OpenAI and Perplexity.
54% of Americans say they research a restaurant before making a reservation, often spending an average of 21 minutes doing so, leading to frustration.
Concierge addresses diner pain points by providing instant answers to questions like dish vegetarianism and dietary accommodations without needing to contact the restaurant.
Every question Concierge answers removes hurdles in the booking process, improving both the diner's experience and the restaurant's ability to fill seats.
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