Marks & Spencer resumed its click and collect service after a 15-week pause due to a significant cyber attack. The attack, which disrupted online ordering and in-store services, occurred on April 25. Although online orders resumed on June 10, customers were warned to be cautious about suspicious communications claiming to be from M&S. The company anticipates a profit reduction of approximately 300 million due to the attack, with hopes for coverage through insurance. M&S leadership expressed confidence in overcoming the incident's challenges by August.
Marks & Spencer has resumed its click and collect service 15 weeks after it stopped the service following a hugely damaging cyber attack.
Some customer data was stolen in the attack and customers have been advised to remain cautious about receiving emails, calls or texts claiming to be from M&S.
M&S estimates the cyber attack will reduce profits for the current year by around 300m, and hopes some of the loss will be covered by insurance.
In July, M&S chief executive Stuart Machin told investors that the retailer would be over the worst of the aftermath of the incident by August.
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