Martin Lewis has raised concerns that 30 leading UK brands are not properly informing customers about their consumer rights to return online purchases. He has reported these retailers to Trading Standards for misleading return information. Customers have a legal right to return items within 14 days of delivery, followed by an additional 14 days to send items back. Predominantly, shops like Selfridges, Harvey Nichols, and New Look are implicated in this misinformation. Additionally, there is no legal right to return items bought in-store unless the item is faulty or the store offers a return policy.
Martin Lewis warns that 30 major UK retailers are not informing customers of their legal rights to return items bought online, resulting in misinformation.
Customers have an absolute right to change their mind within 14 days after delivery, and a maximum of 28 days to send items back.
Many shops, including Selfridges and New Look, are misleading customers regarding return rights, publishing incorrect information on their websites.
When buying in-store, there is generally no right to return items unless they are faulty, unless a store has a specific policy allowing returns.
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