HelloFresh has agreed to a $7.5 million settlement after a lawsuit claimed the company made it difficult for consumers to cancel their subscriptions. The lawsuit alleged that required subscription terms were not clearly disclosed, and there was no easy cancellation option provided. It also claimed false advertising regarding promotional offers. A restitution of $1 million will be given to affected consumers, specifically those who were charged without consent and canceled their subscriptions. Affected consumers will be contacted for the restitution process.
The lawsuit alleged that HelloFresh did not clearly and conspicuously disclose required subscription terms when signing customers up for plans with automatic renewals.
Misleading automatic renewal subscriptions and false advertising practices don't sell products; they sell deception, District Attorney Jeff Rosen said.
The lawsuit also alleged that HelloFresh did not provide the terms of offers such as free meals or free shipping in violation of California's laws.
Consumers who are eligible for restitution must have been enrolled in an automatic renewal HelloFresh subscription between January 1, 2019 and August 18, 2025.
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