"If you buy a ticket to the football or a gig, say, you'll be out of pocket if you can't be arsed to turn up. Why should restaurants be any different?"
"If you've booked dinner for 7pm and show up half an hour late, don't be surprised or, worse, turn all bolshie on us when we try to bum-rush you out of the door at 9pm."
"You'd hope that people would have grown out of this by the time they leave secondary school, but I've never, ever worked a floor even Michelin-starred ones where I haven't had to scrape used gum off the underside of tables."
"As in all walks of life, stuff sometimes just goes wrong, and it’s important for customers to speak up if something's wrong."
The hospitality industry faces significant challenges, including rising costs and socioeconomic pressures. Customers can help by adhering to restaurant policies, such as showing up on time and respecting cleanliness. Late arrivals disrupt service and affect subsequent bookings. Additionally, customers should avoid leaving chewing gum under tables and communicate any issues with their meals. These actions can alleviate some of the stress faced by restaurant staff during difficult times.
Read at www.theguardian.com
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