The author's experience collecting a passport from the Immigration Department highlights significant ICT challenges within the Tongan government. The application process was stalled due to a request for information sent to a personal Gmail address, raising concerns about the professionalism of official communications. Furthermore, many government websites operate inconsistently with poor security standards, leaving citizens uninformed and vulnerable. The author calls for fundamental improvements in the ICT framework to enhance service delivery to Tongan citizens, emphasising the need for cohesive systems that safeguard data and improve accessibility.
The Kingdom of Tonga's government information and communication technology (ICT) infrastructure is fundamentally broken and disconnected, leading to fragmented services and poor citizen experience.
Most government websites lack basic security measures like SSL certificates, leaving citizen data vulnerable and highlighting significant lapses in ICT oversight.
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