Unless you have a personal 'in' with someone on Facebook's support staff, getting a reply via email is almost impossible. But many common issues have corresponding Contact Forms, which can be found in the Facebook Help Center. ... Responses are sent to the email address with which your Facebook account is associated.
This contact method is only available to business accounts with Checkout Services, so any other type of account won't have access. If you do have such an account, you can find support on your Commerce Manager page via this link. ... Browse the categories for the one that matches your issue.
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