Starting March 31, the Social Security Administration (SSA) will eliminate phone verification for identifying information, a method preferred by many beneficiaries, especially older adults and individuals with disabilities. This change aims to curb fraud but poses significant challenges for millions who may struggle accessing benefits through in-person visits or online methods. SSA officials acknowledge that up to 4.4 million recipients annually could be impacted, raising concerns about the difficulties some will face in maintaining their benefits under the new rule.
These changes are not intended to hurt our customers, but to make sure benefits go to the right customer at the right time.
The agency estimates that as many as 4.4 million recipients each year will need to visit an agency office.
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