Joanne Batty, during the end of her £65 broadband contract, was misled into signing an extensive and complicated agreement. Expected costs ballooned to £150 per handset and additional installation fees, leading her to incur nearly £1000 in charges due to non-functioning service. Frustrated, Batty escalated the issue to the CEO, resulting in the cancellation of all charges and prompt resolution of her service issues. This ordeal underlines the potential pitfalls consumers face when navigating technical upgrades and contractual obligations, with serious implications for personal and business operations.
Though she claimed a customer service arrangement had told her prior to signing the cost would be £65 per handset, including installation.
It comes as Ms Batty hadn't noticed the £150 fees in the contract she had signed.
After emailing the managing director, she received a call from the CEO who agreed to wipe all charges and pay compensation.
The manager maintained the stress had been sky high and she missed out on business during the time her phones were not working.
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