Slack is positioning itself as a 'work operating system' by incorporating generative AI (genAI) tools aimed at improving communication and collaboration. The average user spends significant time using Slack daily, leading to extensive enterprise knowledge flow through its channels and messages. New AI features such as enterprise search, meeting summaries, and translations are designed to enhance functionality. Chief Product Officer Rob Seaman highlighted the balance between new AI integrations and traditional user habits, discussing the potential future of AI in enterprise applications.
"We think of AI in two forms - embedded AI and open-ended AI. Embedded AI helps within our existing interface. We automatically summarize PDFs so people don't have to open files."
"I don't think today's interfaces will hold with AI. You're seeing search and assistants blend in consumer apps, and that may happen in Slack and enterprise software."
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