Any hotel rate under $300 a night in a fun Manhattan neighborhood would normally count as a bargain in these inflationary times. But paying that much to sleep fitfully in the breakfast room with no access to a bathroom and (I'm guessing) no 24-hour waffle maker? That's totally unacceptable.
The hotel had sent your money back to Booking, but Booking didn't realize it was there and thus didn't pass it along to you. Both organizations gently blamed the other for the communications breakdown. Booking has now refunded you, along with a $150 credit.
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