Owners of the Snoo bassinet have expressed frustration over a new monthly subscription fee for premium features, arguing that it undermines the value of their purchase.
Parents are upset that the company didn’t grandfather them in for premium access, saying it feels like being forced to pay for basic features after already spending a lot.
Many new parents are dealing with the high costs of having a baby and sought out cheaper options for the Snoo, only to face hidden subscription fees.
The Snoo’s additional subscription fee for app-controlled features is being met with backlash from users who feel that the product should offer essential functions without recurring costs.
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