The article argues that funding reform for digital government is necessary but not sufficient on its own. The author emphasizes that the existing governmental structures, policies, and mindsets, which remain rooted in 19th-century practices, create significant barriers to effective digital service delivery. As technology leaders adopt modern iterative methods, government processes often lag behind, complicating automation and the integration of digital solutions. To make progress, there's a necessity for a comprehensive rethinking of policy generation that embeds digital technologies from the beginning, rather than treating tech as a quick fix.
Successive governments see technology as a silver bullet. They assume that implementing technology... will be enough to overcome deeply embedded inefficiencies. It won't.
The civil service is not set up for, incentivised to, or focused on creating digital solutions to problems. They bake in ambiguity or subjectivity...
While funding is important, it's just one of a number of fundamentals that need to change that together represent something much deeper and more complex.
The way government creates policy and legislation hinders the ability to deliver modern digital services. The system builds in lots of conditionality and complexity.
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