British Airways Destroyed Our Guitar and Won't Pay Up
Briefly

During a European tour with the Staples Jr. Singers, British Airways mishandled luggage, leading to one of three guitars arriving in Paris. Despite efforts to retrieve the lost guitars, they faced delays and damages, culminating in $5,000 expenses for rentals and replacements. Although a claim was submitted to British Airways, follow-ups were ignored, leading to frustration. The article contrasts this ordeal with the group's history, mentioning their once-ignored album from 1975 that eventually received acclaim after re-release in 2022, showcasing the unpredictable nature of the music industry.
We ended up with over $5,000 in expenses, which included renting guitars for a dozen shows and purchasing a guitar and case for Arceola Brown.
Despite several email follow-ups, British Airways never responded to our claim regarding the lost and damaged guitars.
Only one of the three checked guitars arrived in Paris, leading to a chaotic situation for our European tour.
The Staples Jr. Singers recorded an album in 1975 that went largely ignored until a 2022 re-release sparked international interest.
Read at www.nytimes.com
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