The article discusses the evolving landscape of mortgage lending, emphasizing a shift back toward integrating origination and servicing roles within lending institutions. Historically, both functions were closely linked, providing a seamless experience for borrowers. However, the early 2000s saw a separation driven by efficiency and specialization, the growth of the secondary market, and increased regulatory scrutiny post-2008 financial crisis. Now, as lenders revisit this integrated approach, they aim to harness benefits from collaboration and shared insights between origination and servicing teams, improving overall operations and borrower satisfaction.
As the pendulum swings back toward a more integrated approach, lenders will view both sides differently and start to learn from one another.
The same institution often handled both functions back then, allowing for a more seamless connection between the origination process and the borrower's ongoing relationship with the lender.
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