Today's shift towards mobile and online services presents a cognitive challenge for users, particularly for the ageing population. While younger individuals adapt to these digital platforms with ease, older adults often struggle with the complexities and demands of online operations, such as banking and government applications. This demographic shift underscores the urgent need for more accessible design solutions to facilitate their participation and ease their cognitive load. Providing user-friendly experiences for all age groups is essential for equitable access to services in our increasingly digital world.
As more services move online, the cognitive load on users increases, especially among the ageing population, who require more accessible designs for effective participation.
While younger generations may adapt easily to online transactions, our ageing demographic often faces challenges that necessitate redesigning services with accessibility in mind.
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