"Platform engineering is based on the principles of product management and the product model applied to digital and IT systems. Fast-moving digital teams show resistance to strict process frameworks such as the Information Technology Infrastructure Library (ITIL) and IT service management (ITSM), and autonomous digital or IT product teams are becoming self-sufficient, reducing the need for traditional infrastructure engineers. Platform engineering, grounded in product management principles, offers an approach to modernising IT operations."
"Forrester has compiled a capability model for platform engineering that includes frequently covered technical aspects and less frequently covered management capabilities. It is an inventory of things you should think deeply about and ensure you have covered via your organisational resources, which might include not only dedicated organisations, but also cross-functional processes, enablement teams, or other mechanisms. Your capabilities are how your customers experience the platform."
Platform engineering applies product management and the product model to digital and IT systems, shifting focus toward developer-facing platforms. A capability model for platform engineering covers technical and management capabilities and should be supported through organisational resources, cross-functional processes, enablement teams, or dedicated groups. Platform capabilities shape user experience: discovery, onboarding, provisioning, API interaction, security and performance patterns, and support. Entirely automated self-service is unrealistic; human-centered onboarding and frictionless authorization with minimal approvals remain necessary. Users and developers should be invited into onboarding and capability definition, enabling contribution and reducing reliance on traditional infrastructure engineers while modernising IT operations.
Read at ComputerWeekly.com
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