Tencent Cloud's outage occurred when changes to an API's interface protocol caused apps targeting the old version to produce nonsense data, leading to instability.
The cloud provider acknowledged flaws in its release process, including a lack of proper testing, and committed to enhancing change management processes and incident response drills.
Tencent Cloud plans to redesign parts of its cloud to identify abnormal changes, terminate them proactively, and provide alternative APIs in case of interface failures to prevent future outages.
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